Support
Find answers to common questions or reach out to our team.
Contact Us
Have a question or need help? Send us an email and we'll get back to you.
We typically respond within 24 hours.
Business inquiries: business@vibrae.ai
Company: LuminaByte GmbH
Subscription & Billing
Plans
Vibrae offers three plans: Monthly, Yearly, and Lifetime.
Pricing varies by region. See the App Store, Google Play, or the Vibrae app for current pricing in your currency.
Free Trial
All new users get a 7-day free trial with full access. Cancel anytime. Your subscription begins automatically after the trial unless you cancel at least 24 hours before it ends.
How to Cancel
iOS
Settings → [Your Name] → Subscriptions → Vibrae → Cancel Subscription
Android
Google Play Store → Subscriptions → Vibrae → Cancel Subscription
Cancellation takes effect at the end of your current billing period. You keep full access until then.
Refunds
For iOS purchases, visit reportaproblem.apple.com to request a refund from Apple. For Android purchases, visit the Google Play Help Center.
Frequently Asked Questions
Getting Started
Vibrae is an AI-powered personal growth app that generates personalized audio sessions — including meditations, hypnosis, affirmations, motivational coaching, and more — tailored to your unique goals, mindset, and preferences.
During onboarding, Vibrae learns about your goals, challenges, and preferences. Using advanced AI, it generates custom audio sessions with professional-quality voices and background soundscapes. Each session is unique and adapts to your personal growth journey.
Vibrae offers 11 types of AI-generated audio sessions: Meditation, Hypnosis, Affirmation, Motivational Coaching, Visualization, Breathwork, Sleep Story, ASMR, Sound Bath, Body Scan, and Gratitude Practice. Each type is fully personalized to your profile and goals.
Vibrae currently supports English with 10+ professional AI voices. You can set your preferred voice during onboarding or change it at any time in Settings. More languages are coming soon.
Subscription & Billing
Vibrae offers three plans: Monthly, Yearly, and Lifetime. Pricing varies by region — see the App Store, Google Play, or the Vibrae app for current pricing in your currency.
All new users get a 7-day free trial with full access to all features. The trial is managed through the App Store, so you can cancel anytime before it ends and pay nothing.
On iOS: Go to Settings → [Your Name] → Subscriptions → Vibrae → Cancel Subscription. On Android: Open the Google Play Store → Subscriptions → Vibrae → Cancel Subscription. Cancellation takes effect at the end of your current billing period — you keep full access until then.
Your subscription begins automatically after the 7-day trial unless you cancel at least 24 hours before the trial ends. You can cancel at any time during the trial at no cost.
For iOS purchases, visit reportaproblem.apple.com to request a refund from Apple. For Android purchases, visit the Google Play Help Center. Refunds are handled by Apple and Google respectively, not directly by Vibrae.
Features & Content
Expeditions are 21-day guided AI Coach journeys designed to help you build lasting habits and achieve meaningful personal growth. Each day includes a personalized audio session, a reflection prompt, and an action step — all adapted to your progress.
Yes. You can choose from over 20 AI-generated voices in Settings → Voice. You can also select a different voice when creating individual sessions.
Generated audio sessions are cached on your device after playback, so previously played sessions are available offline. New session generation requires an internet connection.
You choose the duration when creating a session. Options typically range from 5 to 30 minutes, depending on the session type.
Account & Privacy
You can delete your account in the app via Settings → Account → Delete Account, or by emailing support@vibrae.ai with the subject "Account Deletion Request." For full details, visit our Delete Account page.
Vibrae collects account information (email, name), onboarding profile data, usage analytics, and content you create (voice prompts, text prompts). Your data is stored securely in the EU. For complete details, see our Privacy Policy.
Vibrae does not sell your personal data. We share data only with essential service providers (like AI generation and hosting services) under strict data processing agreements. Your data is never used to train AI models. See our Privacy Policy for a full list of processors.
Troubleshooting
Session generation requires an active internet connection. Check your connection, then try again. If the problem persists, try restarting the app. If generation still fails, contact us at support@vibrae.ai with your device model and OS version.
Make sure your device isn't in silent mode and the volume is turned up. Check that no other app is using the audio output. Try closing and reopening Vibrae. If the issue continues, email support@vibrae.ai.
You can change your generation language in Settings → Language. Make sure both the UI language and the generation language are set to your preferred language. If sessions still generate in the wrong language, contact support@vibrae.ai.
Still need help? Email us at support@vibrae.ai